Cancellation Policy
We understand things happen that take priority and mean you can’t make your hair appointment. We would appreciate it if you could provide us with at least 48 hours notice if you need to cancel. This gives our Stylists time to find another guest that may have been waiting for a cancellation to see their favourite Stylist. Where we hold your mobile number or email address, we will endeavour to send out a reminder text or email 72 hours prior to your appointment, and we will request confirmation that you can still attend. If you don’t receive this confirmation communication, please let us know so we can check your settings in the booking system.
In the case of repeated late cancellations (within 48 hours of the appointment) and no-shows. We will ask that you pay a 50% deposit prior to any subsequent appointments.
Deposit Policy
Late cancellations and no-shows really impact our business, our Stylists and other guests who are trying to get in to see our Stylists but need to wait for an available time. We have therefore made the difficult decision to start taking deposits for online bookings and larger services such as extension services, straightening services and large foil and balayage appointments. A 50% deposit will be required in these instances, based on your booked services. Service charges may differ once you are in the salon and complete your detailed consultation and quotation.
Deposits can be made via internet transfer, or via EFTPOS or credit card over the phone. The deposit will come off the cost of your invoice on the day of your service. However if you do not turn up for your appointment, or cancel within 24 hours, your deposit will be used to cover costs in lieu of rendered services. This is at the discretion of the Salon Manager.
Referral Policy
We love all of our guests, and we love getting referrals for like-minded guests that you think will enjoy us as much as you do. We have a referral system in place to incentivise new guests to try us out, and to thank our existing guests when they make referrals. Referral cards will only be offered to guests for Stylists that are taking on new guests. The referral card offer will be valid for 6 months from the date it is provided to the referring guest. The card can only be used once by each guest. The referral card must be presented to the front desk on arrival at the salon.
The offer:
– The referred guest will get 20% off the price of a cut and blow wave, with the same Stylist as the referring guest.
– The referring guest will receive a complimentary treatment at their next appointment as a “thank you” for the referral.
Re-Do Policy
Our Stylists have been trained in consultation and will ensure they have a thorough consultation with any new guests, or with existing guests that are looking for a big change. Through this consultation, it helps to show our Stylists an inspiration photo. Our Stylists will try to use describing words to ensure you are both aligned in the type of colour you want. However we do understand that sometimes we get it wrong and you don’t leave the salon with the exact hair you were wanting.
In cases where we genuinely have not provided the end-result you were looking for, and you have advised us within 2 weeks of your service, we will arrange to re-do the service for you free of charge. Where you have changed your mind and want something different, a cost will be incurred and this will be agreed between you and your Stylist during the consultation process.
Price Policy
Every year in November, we review our pricing in line with cost increases that take place through the year. Where costs have increased to the business throughout the year, we may elect to put in place a price increase in line with inflation. This will not always be specifically communicated in writing.
