We understand things happen that take priority and mean you can’t make your hair appointment. We would appreciate it if you could provide us with at least 24 hours notice if you need to cancel. This gives our Stylists time to find another guest that may have been waiting for a cancellation to be about to see their favourite Stylist. Where we hold your mobile number of email address, we will endeavour to send out a reminder text or email 48 hours prior to your appointment, and we will request confirmation that you can still attend. If you don’t receive this confirmation communication, please let us know so we can check your settings in the booking system.
In the case of repeated late cancellations (within 24 hours of the appointment) and no-shows. We will ask that you pay a 50% deposit prior to any subsequent appointments. This deposit can be made via internet transfer, or via EFTPOS or credit card over the phone. The deposit will come off the cost of your invoice on the day of your service. However if you do not turn up for your appointment, or cancel within 24 hours, your deposit will be used to cover costs in lieu of rendered services.
Our Stylists have been trained in consultation and will ensure they have a thorough consultation with any new guests, or with existing guests that are looking for a big change. Through this consultation, it helps to show our Stylists an inspiration photo. Our Stylists will try to use describing words to ensure you are both aligned in the type of colour you want. However we do understand that sometimes we get it wrong and you don’t leave the salon with the exact hair you were wanting.
In cases where we genuinely have not provided the end-result you were looking for, and you have advised us within 2 weeks of your service, we will arrange to re-do the service for you free of charge. Where you have changed your mind and want something different, a cost will be incurred and this will be agreed between you and your Stylist during the consultation process.